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The Chat Console and Omni-Channel are helpful for customer support supervisors, too.
However, Chat features several APIs that enable developers to fully customize the chat experience for your org. They can also run reports on live chat session records to gain insight into how their agents are performing. You can implement Chat almost entirely in Setup without writing code.
Personalize your meeting by making an easy to remember link (e.g. Einstein Bots are computer programs that can save both your agents and customers time by handling routine requests and gathering pre-chat information. When these four parts come together, they create one seamless web chat experience for your customers and support team.
Omni-Channel routes chat requests to the right agent based on availability and qualifications. Our Favorite Features: Unlimited Chats; Powerful dashboard; Customizable.
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The easiest & fastest way to add live chat to your website. name/company) or browser, and hold video meetings chtas up to 3 other people for free. Bots are your agents' allies—not their replacements.
Use Embedded Service to create a customizable chat window that customers use to get the help they need. Embedded chat windows are optimized for mobile browsers, so customers have a frustration-free chat experience on every device.
Support agents use the Chat Console to send and receive messages. Use web-based chat to offer real-time support to customers.
11 top live chat software solutions reviewed -
ym Required Editions. Available in: Performance Editions and in Developer Edition orgs that were created after June 14, Discover a live chat solution that fits your budget by review this list of the best free live chat software available this year.
- FREE for the first 30 days! Quickly connect customers to agents by adding chat buttons on your web s and fred automatic chat invitations to customers as they peruse your website.